Please find information below to help give give you an idea of what to expect when you visit us and store policy on how we help every bride.
We like to give every bride the time and knowledge that we have while helping every bride for the perfect dress so we feel it is important to understand how we operate our boutique so you can get the best experience out of it. Our aim is to make every bride feel amazing and to help each bride find the perfect dress. We guarantee to welcome you into a friendly environment with professional and constructive styling advice. Please do not be nervous when you visit us.
Securing your Appointment Booking
CocoMio Bridal has the best bridal wear system that is GDPR compliant. When you book your appointment the system is linked with Stripe and card details are held securely to ensure fairness with our bookings and allocation of our bridal suite. Please note details are held on a compliant system. If you cancel or fail to show up for your appointment then you will be charged £25 which will go to administrative time, cover staff costs and holding the appointment when somebody else could of booked in. Please be sure you can show up before you book an appointment.
All weekend and evening bridesmaid appointments carry a £20 fee for styling the girls and having the bridal suite. This fee is redeemable against order. This is to ensure our main focus is bridal and offer up the bridal suite. If you would like to attend for free then this can be done mid week up to 4pm.
We have the most amazing private bridal suite. Currently we give every bride exclusive access of our bridal room to ensure you are the only customer in store at any given time. We also do not permit browsing by other parties while your appointment is ongoing.
We ask all brides to please wear white or nude underwear as coloured underwear will be transparent under ivory dresses.
On a weekend we ask for brides and family members to refrain from bringing borrowed items etc as the store is very busy. The store will supply petticoats and shoes for your comfort. We do ask anybody with size 2, 9 or 10 feet to please bring shoes with you for fitting room purposes as our shoes range from a size 3-8.
At any appointment we can accommodate seating for a maximum of three people to watch the bride in the fitting room. This is to ensure the bride is not confused and her view of the dresses is not torn up by onlookers.
Children are only allowed in the store if they can be on their best behaviour. We do not permit them to touch the dresses or accessories. They must be seated at all times and are not allowed run through the shop or allowed near the large mirrors for fear they would fall on them.
We ask that all babies coming in with family members must be in a carry seat. Unfortunately,we do not have the space to accommodate a buggy through to the bridal suite but can be left at the front entrance. All children must be seated during the appointment with an adult responsible to watch them while the bride is in the changing room.
We have a strict non photograph policy in store as we protect our business and also copyright of the designer.
We only allow photographs (only if she wants them) after the bride has confirmed that she is ordering the dress and paying the deposit at that appointment. Many brides actually decide against it but we will accommodate your decision on this.
No drawing of the dresses is allowed at any time as breaches copyright of the designer.
At the end of each appointment we will write down style details and price for every customer.
Anybody who breaches photo or drawing policy then we will stop the appointment and you will be charged for wasting our time and holding a bridal appointment.
We ask everybody to take their place with seating when the bride gets started in the changing room. We ask for all family members to stay away from the changing room entrance and dress rails once we have moved from the showroom to the bridal suite.If anybody needs extra family assistance because of an injury/ disability then please let us know before the appointment. We will happily dedicate a staff or family member for extra help.
Committing to The Dress
When you find your dream dress be prepared to say Yes! We love to celebrate with customers and we reward brides with something extra special when they buy dress, accessories and petticoat at their first appointment also. Subject to the dress not being discontinued and more than a year lead time to the wedding then we have the option of payment plans.
We do hope this appointment information has been helpful. We would love to make you an appointment within our store hours.
We are looking forward to having you in store with us.