We have drafted this appointment information so you can get an understanding of what to expect before visiting us.
Securing your Appointment Booking
We do not charge for standard appointments but we do ask for a deposit of £20 which is refundable as soon as you come in the door. This is to secure a time slot and staff to come in and work for your appointment. All brides must give 72 hours notice if you need to cancel or reschedule your booking to ensure your deposit is refunded. Failure to show up or give 72 hours notice or cancellation then will result in your card being charged. All first time appointments are 90 minutes long to give every customer the time she deserves. All retry, accessory and collection appointments are 45 minutes long.
If any customers would like a silver service at the appointment then there is an extra charge for this as they are VIP Packages.
- Silver Package- Tea and mini cakes- £15 (accommodates up to 4 people including the bride).
- Gold Package- Bottle of Prosecco with optional juice – £20 (accommodates up to 4 people including the bride).
All VIP packages will be refunded against order of your dress but once a bride organises a VIP package this is non refundable if cancelling/rescheduling.
Please note over the Christmas period all bookings are VIP Packages. We get staff in especially for customers who want to browse and get the store open especially (20th-23rd December & 27th-30th December; 11.30am-4pm only)
All of our dresses in store range between £1300-£2500.
If you have a lower budget then we can assist with a sample dress off the peg. We will ask all brides when they come into store if they have a price point they want to stick at
Please remember a budget gives us a guideline so we can help. If you are strict on it then please tell us so we can direct you in the correct way.
We are on based on Crwys Road where there is one hour non ticket display parking across the road from the store. Our appointments are longer than this time wise so we recommend parking down the side streets in non residential parking (not inside the white lines).
CocoMio Bridal is located at 124 Crwys Road, Cardiff, CF24 4NR
We are a ten minute drive from exit 32 and 33 on the M4 motorway and we are also less than ten minute drive from Cardiff City. There is a bus stop outside of the store heading into the City. Coming from the city centre, please get off at the first stop on Crwys Road and we are a two minute walk up the road. The nearest train station is Cathays which is a fifteen minute walk. Alternatively, you can go to Cardiff Central train station a taxi will cost approx £7 each way.
We ask all brides to come to the store at the exact appointment time allocated. If you come too early then we will ask you to go get a coffee break in a nearby café as we will still be with another customer. If you arrive late then we will do our best to get you into as many dresses as possible within the time. Anybody more than 15 minutes late who has communicated with us will lose their appointment slot and if booked a VIP Package then this will be cancelled and deposit lost. We will have the right to offer your appointment time to somebody who requires it in the area if we have no notice of any bride showing up within 15 minutes of your appointment starting.
You will be asked the main key important questions when you visit us. This will includehow much time you have to the wedding and we can help you as best as we can with styles and budget. You will be given five coloured tags to browse the full collection and you will not be placed in a corner. The whole collection is there to see.
All our samples range from a size 8 to a size 14. Fear not if you are looking for an aline dresses then we have had brides up to size 18 put on size 12-14 dresses. aWe are equipped with clips and gadgets to make dresses fit as best as they can.
Once we get a sense of what your style is, we will make suggestions. Our goal is to bring in anything that you may have missed if you missed or a wild card to rule out a particular style. Our goal is to make you have the best experience while choosing your wedding dress with us.
We are sorry to announce that we do not have a collection of dresses that are considered plus size in the store. We don’t like using that term and we haven’t found any designer worthy of taking on with such dresses. Fear not some of our dresses can be ordered up to a size 30. Our problem is the lack of samples we have to accommodate. Please feel free to contact us and we can see if we can help.
We have two private fitting rooms which can accommodate a bride in each fitting room. We will try to maintain privacy for each bride as best as we can during appointment times. Unfortunately we do have to allow people entry and exit if an appointment is finished. The back room is determined by the first person who takes the first slot on our booking system.
We ask all brides to please wear white or nude underwear as coloured underwear will be transparent under ivory dresses. If you show up with no underwear then you will be asked to leave and you will lose your deposit. All our samples are kept as best as possible and we don’t expect any bride to put on a sample gown that has been used before them without underwear as this is unhygienic.
On a weekend we ask that nobody brings with them anything borrowed etc as the store is very busy. The store will supply petit coats and shoes for your comfort. If you require to bring in shoes/veil/ hoop to check if it matches the dress then please do on a mid week appointment. We can’t be held liable if something goes missing or gets damaged. We do ask anybody with size 2, 9 or 10 feet to please bring shoes with you for fitting room purposes as our shoes range from a size 3-8.
At any appointment we can accommodate up to three people seated to watch the bride or bridesmaids in the fitting room.
If you need to bring more guests then we can accommodate mid week during the week or late opening times. Please inform us in advance if bringing more than four people to a weekend appointment. We will do everything to accommodate but we do warn more than three guests can be hard on the bride as too many opinions.
If a VIP Package has been bought then this will only accommodate up to 4 people as advised.
Kids are only allowed in the store if they can be on their best behaviour. We do not permit them to touch the dresses or accessories. They must be seated at all times and are not allowed near the large mirrors for fear they would fall on them.
We ask that all babies coming in with family members must be in a seat and not a buggy. Unfortunately, do not have the space to accommodate a buggy in our busy boutique.
Children are permitted to bring ipads or toys to entertain themselves but these items must be looked after and it is not the responsibility of the store. We do not permit food, and drinks can be provided in a non leak beaker. We want to give you the best experience and for that we need to be hands on dressing the bride and we can’t be watching anybody’s children. If any damage is done then it is the store’s right to charge the bridal party for damage to the store. The appointment will end earlier than timed if staff members feel that the children are being disruptive.
We have a strict non photograph policy in store. Why?
- We protect copyright of our designers as per our contracts with them
- The store is not the best and can provide bad lighting. The spot lights cast shadows on the dresses.
- A phone camera is completely different to a professional camera.
It is the bride’s responsibility to inform all guests with her about this aspect. Failure to do so will result in the appointment ending and loss of deposit.
We only allow photographs (only if she wants them) after the bride has confirmed that she is ordering the dress and paying the deposit. Many brides actually decide against it but we will accommodate your decision on this.
The CocoMio Team will strive to provide you with the best experience possible with information, guidance and we will ask the relevant questions to help with the look you want. We do not force sales and none of our staff are on commission so it will be an enjoyable experience.
We will send out a confirmation text three days prior to your appointment confirming the booking. The message will also include our postcode on the message so you can easily navigate to the shop.
We ask everybody to take their place with seating when the bride gets started in the changing room. We ask for all family members to stay away from the changing room entrance. The dresses take up space and some fabrics are slippy so this is for health and safety reasons. If anybody needs extra family assistance because of an injury/ disability then please let us know before the appointment. We will happily dedicate a staff or family member for extra help in the changing room.
We also forbid family members to take or play with accessories from the wall or cabinet. You can look at them and suggest to us what looks you would like to see. Please let us look after the bride.
At no point is anybody allowed to interrupt the other appointment outside to go grab more dresses off the rail. We have a system in place where we start the bride with 5 dress tags. This allows us to get an idea of what she likes or dislikes. We know every dress in store so once we find your shape we can direct the customer with the correct choices. Our staff are fully trained to help choose more dresses suitable. Outside of the 5 tags which are your choices we don’t put people in dresses for the fun of it. If that is the case please include these fun dresses as part of your initial 5 dress tags.
If two friends want to try on dresses then we can only accommodate. We ask that a lunch or breakfast gap is scheduled between appointments. This allows two separate appointments and no overlap.
This also is the case if a bride wants to do organise her bridal dress and bridesmaids in the same day. A gap in between so allows everybody to enjoy the experience more.
Committing to The Dress
When you find your dream dress be prepared to say Yes! We only offer a discount to those that find and commit to their wedding dress on their first appointment. We do not discount or lower the price any other way. Subject to the dress not being discontinued, then we have the option of payment plans.
We do hope this appointment information has been helpful.
We are looking forward to having you in store with us.
Aoife & Sherry xxx